It is an absolute privilege to write a reviews for Travel Leaders in Liverpool, NY! We could not ask for a better experience and are so happy we choose Travel Leaders to organize this trip for us. Thank you TL!
This was truly a dream trip. Travel Leaders located in Liverpool gave us exactly what we wanted and asked for. We had excellent accommodations, fantastic one on one tour guides, great drivers, transportation and ample free time. We would recommend this office to anyone interested in booking their dream vacation. SUPERB ! 5 Stars
If I could give a negative star, I would. Jerri-Lynn is extremely disorganized resulting in extreme unprofessionalism. I booked a trip with her, I NEVER received any documentation or receipts via mail or phone. When I finally called her 1 1/2 months later to see what was happening if anything, she had taken 2 separate $1000 transactions on my credit card. I requested ANY kind of paperwork be sent to my address. I called her 2 days later and told her I wanted to cancel which was well within my right to do based on the paperwork saying I could cancel anytime prior to 45 days before trip. Jerri-Lynn basically told me if I did, I would only receive $326 back out of my $2000? I told her that I would then call my bank and do a "charge back." She said "go ahead." Now, I have traveled for years by way of LIBERTY TRAVEL. I thought that I would give a small local company my business. Never again!!!! I will tell EVERYONE NEVER TO DO BUSINESS WITH TRAVEL LEADERS!!!! I own my own business and would never treat any Customer this way. You may think that I'm only one unhappy Customer but one unhappy Customer can turn into 1000 in a matter of days. Jerri-Lynn, I hope you spent your commission $$ wisely from my cancellation "fee!"
Travel Leaders is a US Travel Agency based in Liverpool, New York. Travel Leaders is located at 7608 Oswego Rd, Liverpool, NY 13090, USA.
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